Surfshark offers excellent value for your money
Price & Value
Surfshark is the best value VPN for your money on the market. For just $2.30 per month, you're not just paying for a VPN but a generally useful online security tool.
One of Surfshark’s main highlights is its price. It’s not only one of the best VPNs of 2022, it’s also one of the cheapest.
You can see all the pricing plans here:
US$12.95/moBilled $12.95 every month
US$6.49/moBilled $38.94 every 6 months
US$2.30/moBilled $59.76 and annually after 26 months
While there are other VPNs available for a similar price, none of them are as fully-featured as Surfshark.
For example, ZenMate VPN costs just $1.51 per month on an 18 month subscription plan, but its speeds and streaming capabilities are limited.
To see how Surfshark’s pricing compares to other good budget VPNs, see our list of the best cheap VPNs.
Payment & refund options
Surfshark provides a range of payment and refund options, including:
The most privacy-conscious users will be happy with the choice of cryptocurrencies, although cash payments are not available as of yet. See our Mullvad VPN review for a service that offers this payment option.
Surfshark’s free trial and money-back guarantee
Surfshark offers a seven-day free VPN trial on iOS and Android devices.
You can access the trial directly from the Google Play Store or Apple App store. You need to download the mobile app and submit billing details upfront. After seven-days you’ll be charged.
However, for Android users Surfshark’s 30-day money-back guarantee kicks in at that point, so you can still get a refund if you cancel within the period. Overall, that’s 37 days of Surfshark for free.
For iOS users, the Surfshark refund policy doesn’t apply, so you need to consult Apple’s refund policy if you want to claim your money-back after the 7-day free trial.
You can use your free trial account details to login to all the other Surfshark apps without restrictions, including on macOS, Windows, and Linux.
And you can actually cancel Surfshark twice. After your first cancellation, you can purchase the VPN again and begin another 30-day money-back guarantee period, as long as six months have passed between purchases.
Surfshark works well with many streaming services
Surfshark is one of the best VPNs for streaming. Aside from Windscribe and PrivateVPN, it unblocks the most number of Netflix libraries. It also streams BBC iPlayer, HBO Max, and Disney Plus. Hulu remains blocked, though.
Surfshark stands out for how good a VPN it is at unblocking streaming platforms.
The VPN service unblocks Netflix, BBC iPlayer, Disney+, Amazon Prime Video, ITV Player, All 4, and HBO Max.
Surfshark unblocks Netflix effectively
Without a doubt, Surfshark is a top Netflix VPN.
Surfshark unblocks 11 international Netflix libraries, including:
- United Kingdom
- United States
We easily streamed these different Netflix libraries, and experienced a sharp picture quality and no buffering in our tests.
While Surfshark doesn’t have dedicated streaming servers, the vast majority of US servers work with Netflix. In our most recent tests, only the Charlotte and St.Louis servers didn’t stream US Netflix.
Surfshark unblocks BBC iPlayer, Disney+, and more
All of Surfshark’s UK servers work with BBC iPlayer. This is highly impressive. It works with other UK streaming channels like All 4 and ITV Player, too.
Surfshark was also the first VPN to unblock Disney+ on its release, and has been our top-rated Disney Plus VPN ever since.
Furthermore, Surfshark is a reliable VPN for HBO Max and US Amazon Prime Video.
To our surprise, Surfshark still isn’t a good VPN for unblocking Hulu.
P2P servers, fast speeds, but no port forwarding
Surfshark is a very good choice for torrenters, but it's not the best. While it has P2P servers with solid download bitrate speeds, it doesn't have port forwarding. Port forwarding isn't essential, but it allows for quicker seeding speeds.
Surfshark is a good VPN for torrenting. Its privacy-focused logging policy and high encryption help hide your P2P activity from your ISP.
Also, the VPN’s kill switch stops your IP address from showing if your VPN connection drops. This keeps your download activity safe from any accidental exposures, and lets you torrent safely using Surfshark.
All Surfshark servers allow P2P file-sharing, but some servers are specifically optimized for P2P activity. You can find these servers by typing in ‘P2P’ into the app’s server search bar.
Some servers optimized for P2P include:
- Hong Kong
These fast P2P-optimized connections let you torrent anonymously using torrent clients like qBittorrent, BitTorrent, Deluge, Transmission, uTorrent, and Vuze.
You’ll also be able to stream privately P2P-based services such as Ace Player, VLC, and PopcornTime
Surfshark doesn’t allow port forwarding
However, Surfshark does not allow port forwarding for security reasons. The lack of this feature means upload (seeding) speeds are very slow at times.
Surfshark is quick, but could be faster
Speed & Reliability
Surfshark’s speeds are more than fast enough for streaming, torrenting, and other data-intensive activities. It closely competes with some of the fastest VPNs.
We tested our connection speed before and after connecting to a server in London, close to our real location.
Local Speed Test results before using Surfshark VPN:
- Download Speed: 99Mbps
- Upload Speed: 99Mbps
- Ping: 1ms
Local Speed Test results with Surfshark VPN:
Download speed loss when Surfshark VPN is running: 15%
Surfshark’s same-country local connection speeds are very good, dropping just 15% to 85Mbps. If you’re in the US and connect to a nearby US server, you can expect similar results.
These speeds are more than fast enough for most users, though when we reviewed Private Internet Access and analyzed NordVPN, we recorded even smaller speed losses.
We find that the OpenVPN connection is reliably faster than WireGuard when using Surfshark. For optimal speeds, select OpenVPN.
Long-distance speed tests
Surfshark’s speeds over long-distance connections are also good.
We connected to its US, Australia, Canada, and Germany servers from our London office and measured our connection speeds before and after.
We recorded an average speed loss of 43% when connected to the US, and 40% connecting to Australia.
This is not unusual for long-distance connections, though VPNs like Hotspot Shield recorded losses of just 17% on US servers.
Here are Surfshark’s full long-distance speed results:
- USA (New York):
- Download: 56Mbps (43% slower)
- Upload: 77Mbps (22% slower)
- Download: 71Mbps (28% slower)
- Upload: 73Mbps (26% slower)
- Download: 71Mbps (28% slower)
- Upload: 93Mbps (6% slower)
- Download: 59Mbps (40% slower)
- Upload: 58Mbps (41% slower)
Surfshark’s international speeds are good and stable across the board, with speed loss consistently under 50% when connecting to servers very far away.
Surfshark’s speeds compared to other VPNs
In addition to testing VPN speeds manually, we’ve also developed an automated VPN speed test tool that constantly tests VPN speeds around the world.
Tests run automatically four times per day, and test connection speeds are capped at 100Mbps to recreate a typical home internet connection.
The graph below compares Surfshark VPN’s average loss of internet speed to other popular VPNs for New York to New York connections:
Surfshark’s VPN speeds have been improving month by month, and the gap with faster VPNs is narrowing down.
Moreover, Surfshark is now regularly beating CyberGhost in many speed tests.
Surfshark is safe and private
Logging & Jurisdiction
Surfshark isn't 100% zero logs, but it's pretty close and very safe. It collects some aggregated performance data, but nothing sensitive or identifiable. It recently moved from the British Virgin Islands to the Netherlands, which isn't the best move for privacy.
Surfshark does not keep logs of user activity or connection data. We’ve analyzed the service’s logging policy and can confirm it’s sensible and privacy-focused, but not completely zero-logs.
To be specific, Surfshark collects:
- Aggregated performance data
- Unsuccessful connection attempts
- Frequency of use
While Surfshark isn’t a no-logs VPN by definition, it comes close to it. It doesn’t collect personally identifiable data, meaning it won’t store your internet activity or IP address.
“To maintain a perfect quality of our Services and provide you with efficient support we collect diagnostics information and monitor crash reports on our apps. The information we collect contains aggregated performance data, the frequency of use of our services, unsuccessful connection attempts and other similar information.”
There are some very minor causes for concern in the above wording.
Secondly, Surfshark collects advertising identifiers – unique, resettable IDs for advertising provided by third parties. You can opt out of personalized ads by adjusting the settings in your app.
What’s more, there has still been no independent audit of its VPN applications, or its logging policy.
Without a confirmed audit, there’s always room for doubt around logging practices. Many major VPN companies, like ExpressVPN and VyprVPN, have already done so to earn even greater trust.
Based in the Netherlands
Surfshark is owned by Surfshark Ltd, whose CEO is Vytautas Kaziukonis.
In 2018, the company was incorporated in the British Virgin Islands (BVI) where there are no intrusive data retention laws or practices and is widely viewed as a privacy-haven.
In 2021, the company moved to the Netherlands, renaming itself Surfshark B.V. in the process.
Netherlands is a member of the European Union and the Nine Eyes intelligence sharing network, so this move isn’t the best for privacy. However, Surfshark insists there are no local laws forcing them to collect user data.
The Netherlands jurisdiction shouldn’t be an issue as long as Surfshark continues to maintain its current logging policy.
In the spirit of transparency, Surfshark publishes the number of government agency requests it receives on its warrant canary page. Currently, it has received zero requests for information.
Surfshark has many advanced settings for greater security
Security & Features
Surfshark's apps are packed with additional settings. Alongside the industry-standard protection, including a kill switch and AES-256 encryption, it operates diskless servers for extra security and comes with a GPS spoofing tool. There's also a Surfshark One bundle that includes an antivirus, private search engine, and security alert system.
Surfshark includes all of the essential security features you would expect from a top-tier VPN service.
You’ll benefit from robust encryption, secure protocols, IP and DNS leak protection, and a kill switch on all applications. We also found no evidence of IP, DNS, or WebRTC leaks.
The kill switch isn’t enabled by default, though. Surfshark needs to fix this, but for the time being you’ll have to go into the app’s settings and switch it on.
AES-256 encryption is used on all platforms, with ChaCha encryption also available for Android users.
Surfshark’s strong VPN protocol selection
WireGuard is now the default protocol used on most of Surfshark’s apps, though you can choose OpenVPN and IKEv2 in the settings menu.
For OpenVPN connections, the Windows, Android, iOS and Mac apps let you choose between TCP and UDP.
WireGuard and OpenVPN are both very fast and secure protocols, however WireGuard used less bandwidth in our tests.
Surfshark uses RAM-based servers
Following in ExpressVPN and NordVPN’s footsteps, Surfshark has moved away from hard drive technology and now operates a completely diskless, RAM-only server network.
This vastly improves security, as information cannot be physically extracted from the servers, and it enables central management of the whole network. Very few VPNs have this feature.
Surfshark’s extra features
Surfshark is filled with advanced security features, built to enhance your experience and safeguard your data.
Here’s a list of the VPN’s advanced security features:
- Surfshark Search (formerly BlindSearch) is a private search engine designed to allow users to search the web with no ads or trackers. You can add BlindSearch, along with an Surfshark Antivirus and HackLock, to your existing subscription for an extra $1.49 per month.
- Camouflage Mode, also known as obfuscation. This is a technology that disguises your VPN traffic to make it look like ‘normal’ browsing. This means even your ISP can’t tell you’re using a VPN.
- CleanWeb is Surfshark’s proprietary ad, tracker, and malware blocker. It is not turned on by default.
- Cookie pop-up blocker prevents annoying cookie banners appearing whenever you visit a website. This is exclusive to the Chrome browser extension. To be clear, this isn’t a privacy feature, it just stops you seeing pop-ups.
- MultiHop, sometimes known as Double VPN, routes your traffic via two different VPN servers instead of one. This additional step makes you harder to track, though it may reduce connection speeds.
- Surfshark Alert is a breach detection tool that scans the web in real-time, checking that your email and login information hasn’t been leaked online. This feature comes as an added bundle with BlindSearch and Surfshark Antivirus.
- Surfshark Antivirus is an antivirus tool available on Windows and Android. It offers real-time protection against malware, viruses, and apps that do things on your device without your permission.
- Rotating IP automatically changes your IP address every 5-10 minutes while keeping you connected to the same server location. This adds extra anonymity.
- Bypasser is a split tunneling tool that lets you define which applications and websites shouldn’t use the VPN connection. You can find it in the sidebar menu of the Surfshark app, under ‘Features.’ It’s not available on iOS or Mac.
- Surfshark’s VPN kill switch prevents your true IP address from leaking if your VPN connection drops. To enable it on Windows, toggle the setting in the app’s security menu. On Android devices, you’ll need to enable it manually in the device settings.
To clarify, Hacklock, Surfshark Antivirus, and Blindsearch are add-ons that are part of the Surfshark One bundle, which costs an extra $1.49 per month.
Surfshark also developed an Android-only GPS spoofing feature found under Virtual Location.
It lets you easily change your GPS location and bypass GPS geo-blocks set by various mobile apps. Hopefully, GPS spoofing will be added to the iOS app soon.
Surfshark uses high encryption standards
The VPN service has also gone the extra mile to include a two-factor authentication (2FA) option for its users too.
For more technically minded users, Surfshark’s encryption uses an RSA-2048 handshake and HMAC SHA256 data authentication.
Perfect Forward Secrecy is implemented through the Diffie-Hellman Key Exchange (DHE), meaning encryption keys are not reused between sessions, for an added layer of security.
Server network audit
In 2021 Surfshark commissioned an audit of its server infrastructure. This was performed by Cure53, a Germany-based IT security firm.
The full audit identified some ‘medium’ level security concerns, which the Surfshark team swiftly handled.
The report concludes:
“The overall outcome should be regarded as good and the testing team has no doubt that the Surfshark maintainers have a clear understanding of security and privacy challenges associated with being a VPN provider.”
It’s good to see Surfshark commissioning audits of its server security, something very few providers do. While some issues were identified, these were fixed quickly.
Surfshark’s doesn’t leak IPv4, WebRTC, and DNS data
Surfshark uses private DNS on every server to protect your DNS requests.
We tested this on our VPN leak test test tool by connecting to a US server from our office in London, and recorded zero DNS, IPv4, or WebRTC leaks using its apps.
You can also see leak-free results when using Browserleaks.com:
Surfshark doesn’t support IPv6
Surfshark currently has no IPv6 support. Instead, it re-routes IPv6 connections to IPv4.
That’s fine, but we’d like to see Surfshark made compatible with IPv6 connections. For example, Hide.me has full IPv6 support.
It also means Surfshark won’t work at all if you have a new IPv6-exclusive router.
There are no viruses or malware in Surfshark’s apps
Surfshark is virus-free too. We scanned the VPN software for any malicious files and it came back completely clean:
Surfshark’s Android app doesn’t contain malicious trackers
We also scanned the Android app for trackers that could potentially compromise your privacy.
We ran the app through the εxodus tool. This exposes any trackers or permissions present in Android apps. Here’s what we found:
Surfshark’s Android app has four trackers for Google Analytics, GoogleCrashLytics, Google Firebase Analytics, and AppsFlyer.
Analytics aren’t too concerning as it allows Surfshark to maintain the performance of its app and see how users interact with its service.
The use of AppsFlyer is a little more concerning. This is a marketing tracker that “uses artificial intelligence and machine learning for big data analytics.”
We didn’t detect any intrusive Android app permissions
The Android app also has 16 permissions, which dictate the level of access the software has to your device.
Three of these permissions are considered ‘special’ or ‘dangerous’ according to Google’s protections levels, including:
- Access to your camera
- Access to the contents of your SD card
- Permission to modify and delete the contents of your SD card
These permissions are unnecessary for a VPN application designed for privacy. We’d like to see these removed, or at the very least explained, in future app updates.
Secure network of 3,200 servers in 65 countries
Surfshark has a solid server spread across the globe, and different types of useful servers. There aren't as many as leaders like CyberGhost or PIA, but there lots of city-level options. US users can maximise connections by selecting from 26 different cities.
Surfshark has a large network of over 3,200 servers in 65 countries.
The network isn’t as large as CyberGhost’s server network, but it’s extensive enough to keep most users happy.
The majority of servers are in Europe, as with most VPN services. And like most other VPNs, coverage in Asia, Africa, and the Middle East is rather limited.
Wide range of US city locations
One of Surfshark’s server highlights is that he gives city-level choice in 12 countries:
The United States enjoys the best coverage, with 26 city-level server locations. This is excellent coverage, and will come in handy to US residents looking for a VPN to bypass sports blackouts.
Furthermore, the three VPN server locations in Canada – Toronto, Montreal, and Vancouver – cover both Canadian coasts. 100 servers in five Australian cities is great coverage, too.
Surfshark’s static IP server locations
The Surfshark’s apps list different types of servers, too.
Windows users will see options for static IP, virtual servers, and MultiHop.
Mac users will see labels for physical, virtual, P2P, and MultiHop.
Static IP servers give you an IP address that remains the same whenever you use that server. This allows for faster speeds and easier access to geo-restricted content.
While on paper this poses a greater privacy risk, in reality many people will be using the same IP address. This means any activity on that static IP address can’t be linked to you.
Surfshark’s multihop server locations
Surfshark also provides access to MultiHop servers, sometimes called ‘Double VPN’.
Multihop servers add an extra layer of security, by ‘bouncing’ your traffic from one encrypted server to another, and then onto a website or application.
This double VPN connection reduces speeds, but it brings added privacy and security.
Surfshark uses some virtual server locations
Surfshark allows users to choose between virtual locations and physical locations.
Virtual locations assign an IP address in a country of your choice even if the actual server is located elsewhere. These servers are marked with a small ‘v’ on the Windows app, and listed separately on the Mac app.
Virtual servers allow Surfshark to cover more locations around the world, and can often lead to better speeds.
However, if the actual server is much further from your physical location than advertised, you may see a drop in performance.
Surfshark’s virtual server locations include:
- Costa Rica
Surfshark are also currently upgrading its servers from 1Gbps to 10Gbps, meaning faster servers overall. Some servers in the US, Canada, Germany, France and more are already upgraded, with more scheduled.
Unfortunately, latency and server load information isn’t available within Surfshark’s apps. This is useful data for selecting faster servers, which services like ExpressVPN and CyberGhost offer in-app.
Surfshark caps server congestion at 40%
To prevent server congestion, Surfshark caps its servers at 40% capacity. That means you won’t encounter any server congestion or experience slow internet speeds as a result.
If you do attempt to connect to a Surfshark server that’s reached 40% capacity, you will be automatically redirected to another server that is less populated. This ensures smooth performance for all Surfshark users.
Surfshark bypasses aggressive web censorship
Surfshark gets around the Great Firewall of China 30% of the time, which is a better result than most VPNs. While it's inconsistent in China, Surfshark is a reliable anti-censorship VPN in countries like Turkey, UAE, and Russia. This is thanks to its obfuscation technology, such as NoBorders mode.
Surfshark has clearly put a lot of work into bypassing aggressive online censorship.
We can confirm it’s currently one of the best VPNs to circumvent web blocks in countries like Russia, Turkey, Saudi Arabia, and the UAE.
According to out test results, it’s also capable of getting around the strictest Chinese censorship, but only 30% of the time. Astrill, on the other hand, works 100% of the time.
Surfshark’s anti-censorship tools
Its additional anonymity features allow Surfshark to work reliably in highly-censored countries.
Camouflage Mode is an obfuscation tool designed to make your VPN traffic appear as normal traffic, disguising your VPN usage from ISPs and thereby eluding web censors.
This feature is automatically activated whenever you connect with the OpenVPN (TCP or UDP) protocol, and is the main reason why Surfshark works in high censorship nations.
NoBorders Mode is specifically built to beat internet restrictions and censorship. It detects when you’re connected to a restricted network or in a censored country, and automatically redirects your traffic elsewhere.
Surfshark also used to have a Shadowsocks protocol option, an open source proxy that often bypasses strict web censorship. In November 2021, the company removed Shadowsocks from all its apps.
Surfshark offers unlimited simultaneous connections
Platforms & Devices
Surfshark is compatible with every major platform including Windows, macOS, Android, iOS, Linux, and Fire OS. It also comes with an unlimited device allowance, meaning you can use Surfshark VPN on as many devices as you wish. You can also install it on router.
Surfshark is available to download and install on these devices:
Surfshark has built native applications for Windows, Mac, iOS and Android. It also runs a Command Line Interface for Linux Ubuntu and Debian operating systems.
The Surfshark website has helpful setup guides for all devices.
Surfshark was also one of the first VPNs to support the new M1 chip from Apple. This is ideal for users of the new iMac and Macbook.
Surfshark offers unlimited VPN connections
There is no simultaneous device limit. You can use Surfshark on all your devices with just one Surfshark subscription.
This is a great benefit that very few VPN services offer, with most imposing a limit of five devices.
Surfshark is compatible with several routers
If Surfshark doesn’t have a native app for a device you own, you can always install the VPN on your router.
Surfshark’s software is compatible with DD-WRT, Tomato and AsusWRT routers. Any device connected to the router will use the VPN connection, if enabled.
Games consoles & streaming devices
Surfshark is available to install on a wide range of consoles and streaming devices, including:
Surfshark can really enhance your streaming experience, especially on Amazon Fire TV Stick and Apple TV.
Surfshark has a good Fire TV Stick app
The VPN’s native Fire Stick TV app is very well made, and it unblocks many streaming services like HBO Max, Netflix, and YouTube.
Because Surfshark allows P2P traffic on most servers, you can also use the VPN to stream P2P-based apps anonymously.
Surfshark’s Smart DNS tool works well
Both are proxy tools that let you unblock video content on devices such as Apple TV, games consoles and Smart TVs. Both tools work by changing the DNS address set in your device.
While Smart DNS lets you access geo-blocked streaming and gaming content, it doesn’t provide the same security level as a normal VPN connection, because your traffic isn’t encrypted.
You can install Surfshark browser extensions as part of an active VPN subscription. It can be added to these browsers:
Surfshark’s browser extensions are safe and independently audited.
Surfshark’s Chrome, Firefox and Edge browser plugins are proxies with very few settings. They spoof your IP location, but don’t encrypt your connection so they don’t hide your web activity like full VPN software does.
The Chrome extension does offer a very useful cookie pop-up blocker, and there is a website safety warning and fake news warning option.
Easy setup and user-friendly apps
Ease of Use
Surfshark has some of the best designed VPN apps on the market. Even with all the features, they're smooth, clean, and user-friendly.
How to Connect to a Server with Surfshark
How to Change Settings in Surfshark
Surfshark’s native applications are well-designed, functional, and easy to use.
The interfaces are clear and VPN beginners will have little trouble using the apps. There are also plenty of customization tools to personalize your VPN experience.
All the native apps have a kill switch, NoBorders mode, CleanWeb, and access to MultiHop servers. However, there are some differences between platforms, with some features only present on certain devices.
Surfshark’s Windows client
Surfshark’s Windows software is standard-looking, with simple navigation options on the left-hand-side.
The main dashboard features a large Quick Connect button to automatically connect you to the most optimal server based on your location.
The menu is a sidebar condensed to just a few options: main screen, locations, settings, and features.
In the server locations list there are also options for static and MultiHop servers. There’s also a favorites system to manage the locations you most commonly connect to.
Unlike the Mac client, there is no easily accessible list of P2P servers on the Windows app. You have to use the Smart Search and click the P2P option.
There are also no server loads or ping times in the server locations windows. We want these added, so users can easily find the best-performing server for their location.
On the flip side, the Windows app has added customization options, including Dark Mode and Mini Mode.
Also, you can also use the VPN from the system tray icon. Right-click it and quickly connect to the fastest server, or choose your most recent location without opening the full application.
To switch between protocols (OpenVPN, Wireguard and IKEv2), click on ‘Settings,’ then ‘Advanced.’
To enable features like the VPN Kill Switch, Auto-connect, Bypasser, and Clean Web, click on ‘Settings’ and then ‘Connectivity.’
Surfshark’s macOS client
Surfshark’s Mac application is similar to the Windows client, but the locations are listed as an even simpler side menu for navigation.
You’ll also see options between Physical, Virtual, P2P and MultiHop servers made much more prominent compared to Windows.
The Settings menu just above the servers is also nicely presented on Mac.
The Features menu gives you one-button access to tools such as HackLock and BlindSearch, which means they’re never too far away.
This type of access is exclusive to the macOS client, though. Windows users will find these extra tools by navigating to their Account area on Surfshark’s website.
Surfshark’s Android and iOS apps
Surfshark’s mobile apps are also attractive and easy to use. All the features and functions work well on mobile devices for both Android and iOS.
The apps are similar to their desktop counterparts, which is uncommon. The interface is the same and you’ll find many of the same features, including CleanWeb, the kill switch and MultiHop connections. Bypasser is absent on iOS, though.
Both mobile applications run WireGuard, OpenVPN, and IKEv2 protocols.
As mentioned earlier, the Android app also offers GPS spoofing, as well as a ‘Use Small Packets’ setting to improve network performance.
Helpful 24/7 live chat support
Surfshark has a helpful website for support and a quick and friendly 24/7 live chat. We found that agents struggled with in-depth technical questions, but you can always refer to the email ticketing system for comprehensive answers.
|24/7 LiveChat support||Yes|
|Email support via an online form||Yes|
Surfshark provides fast, friendly, and helpful customer support with 24/7 live chat and a ticketing system available.
There’s also an online help section featuring installation guides, troubleshooting, an FAQ, and a knowledgebase.
To access Surfshark’s live chat simply head to the website and click the Chat icon in the bottom right corner of the page.
We found the company’s customer support team to be fast and informative, and we got an answer to our query in under a minute.
However, technical questions might take a little longer. When we asked about ChaCha encryption, our support agent took a while to respond and their answer was lacking in detail.
If you have a particularly technical question, we recommend using Surfshark’s email ticketing system instead.
Surfshark review summary
The Bottom Line
We highly recommend getting Surfshark. It’s a high-quality, secure, and reliable VPN service.
Its native VPN applications come with a great array of advanced features, and they easily unblock streaming websites like Netflix, HBO Max, and Disney+.
The service is particularly good for VPN beginners, and its 24/7 live chat support is great for newbies that need help using a VPN for the first time.
As we highlighted in our latest Surfshark review, there are still some issues with the VPN service, though.
On the whole, Surfshark VPN is an impressive service that comes at a very affordable price.
If you’re looking for unrestricted streaming and torrenting capabilities, or unlimited simultaneous connections, then Surfshark represents excellent value for your money.
Additional research by David Hughes
Alternatives to Surfshark VPN
ExpressVPN is the best all-round VPN. While ExpressVPN is more expensive, it's faster, more secure, and unblocks even more streaming platforms than Surfshark. Read ExpressVPN review
NordVPN is faster and has many more servers than Surfshark. The VPN is slightly more expensive, but it’s one of our highest rated VPNs and well worth considering if you’re not convinced by Surfshark. Read NordVPN review